Shipping policy

Order Processing and Dispatch

• Orders are processed and dispatched Monday to Friday (excluding public holidays). Dispatch occurs within 48 hours of received order.
  

• All dispatch times are estimates only. Ascend Nutrition will not be liable for delays outside of our reasonable control (including courier delays, strikes, customs checks, or peak seasonal demand).

Delivery Services (UK)

• UK orders are sent using DPD.

• Title and risk of goods pass to you once the parcel is delivered to the address provided at checkout. If you request delivery to a safe place or third party, responsibility passes once the courier confirms delivery.

• Under the Consumer Rights Act 2015, we are obliged to deliver goods within 30 days of purchase unless otherwise agreed. If this timeframe is not met, you may be entitled to a full refund.

Subscription Orders and Address Changes

• Customers are responsible for ensuring their delivery address is accurate and current.

• Address changes for subscription orders must be submitted at least 7 days before the next scheduled dispatch.

• Where changes are not provided in time, Ascend Nutrition will not be responsible for orders shipped to an incorrect or outdated address.

Liability

• We are not responsible for:

  • Delays caused by courier services or customs authorities.

  • Additional costs from customs clearance, taxes, or duties.

  • Deliveries made to addresses provided incorrectly by the customer.

  • Missed deliveries where the courier attempted delivery but the recipient was unavailable.